Core questions answered
Get quick answers about Core for studios: the included tools, trial, prices and setup for your team. Find answers about how Core fits your studio.
FAQ
- Who is Core for?
- Studios of two to fifty people who sell, plan and bill client work — design, web, film, marketing. It is what OFFGROUND itself runs on, every day.
- Do we get our own installation?
- Yes. Each studio gets its own Core, with its own database and its own backups, isolated from every other customer.
- Do our clients count as users?
- No. A user is somebody on your team who signs in to Core. Your clients’ people in the portal, and guests you invite into a conversation, are not counted.
- Is it in German?
- Yes — Core itself speaks German, English and Serbian, and each person picks their own. Quotes, invoices and emails go out in the client’s language.
- Can we bring our data with us?
- Leads and clients come in from a CSV, TSV or Excel (XLSX) file, matched column by column and with an undo for seven days. For the rest, tell us what you use today and we say honestly how much can come across.
- What happens when the 14 days are up?
- On day 15 the plan you picked starts and your card is charged — monthly, or yearly with 15% off. Cancel before then and nothing is charged.
- Does it work on our phones?
- Yes. Every screen works at phone size, and Core installs on the home screen like an app, with notifications for calls and messages.
- Is a card really needed for the trial?
- Yes. The card starts the 14 days; nothing is charged before day 15. Cancel in the trial and nothing is charged at all.
- Who counts as a user?
- Everybody on your team who signs in to Core. Your clients’ people in the portal, and guests you invite into a conversation, are free.
- Can we add and remove people?
- Any time. Somebody added is charged at once for the days left in your period. Somebody removed stops counting at your next renewal; the time left is not refunded.
- Do you charge VAT?
- Prices for businesses are plus VAT. Buying privately, the price includes Germany’s 19% VAT.
- Can we buy from outside Germany?
- Not yet. For now Core is sold to studios and people in Germany — tax and invoices differ from country to country. Other countries follow.
- Can we switch from monthly to yearly?
- Yes, on any day. What you paid for the rest of that month is credited; you pay the yearly rate — 15% off — for the rest of the month plus one full year from the 1st of the next month. The year then renews on the 1st.
- Is anything extra?
- No. One price per person, every part of Core in it, and your own installation.
- When and how do we pay?
- With the card you started the trial with, through Stripe. Every bill falls on the 1st of the month. The first one, on day 15, covers the rest of that month — and on a yearly plan one full year from the 1st after it. An invoice for every payment arrives by email.